Understanding Refunds at Click2Load

At Click2Load, we strive to ensure that our customers have a positive and straightforward experience with our services. If you find that Click2Load isn't the right fit for you and decide to cancel your subscription, here's how our refund process works:

Eligibility for a Full Refund

If you cancel your account and have not used our services since the latest charge, we are pleased to offer a full refund for that last amount charged. This policy is aimed at ensuring that if you have not benefited from our services during the current billing period, you should not have to pay for it.

Prorated Refunds

For customers who have paid for a subscription annually in advance, the refund process is slightly different:

We will first convert the used months to the equivalent monthly plan prices.
Any remaining funds after this adjustment will be refunded back to you.

This method ensures fairness and allows for the partial use of services without committing to the full year if your circumstances change.

Refund Processing Time

The refund process typically takes about 4-7 business days:

2 business days are necessary for our accounting department to process your refund request and initiate the transaction.
2-5 business days are generally required by banks to process the refund and credit it back to your account.

Steps to Request a Refund

Email Our Support Team: Send a refund request to [email protected] including your account details, the last charge you are seeking a refund for, and the invoice number if you have one.
Account Review: Our team will review your account activities and determine the appropriate refund amount based on your usage and subscription type.
Confirmation: We will inform you via email about the details of your refund and confirm the amount that will be returned to you.
Processing: Once confirmed, we will process the refund within the timelines specified above.

Additional Information

If you have any queries regarding our refund policy or the status of your refund, please feel free to contact us at [email protected]. Our team is here to assist and make your experience as smooth as possible.

We understand that plans can change, and we aim to be as accommodating as possible through our refund policy.

Thank you for trying Click2Load, and we hope to serve you again in the future.